Terms of Service

The contract governing your use of the Docran marketing website: what you may do, what you may not, how disputes are handled, and which Indian laws apply. Use of the Docran application platform is governed by a separate written agreement.

1. Scope of these Terms

These Terms of Service ("Terms") govern your access to and use of the Docran marketing website ("the Website"). The Website is operated by Codran Technologies Private Limited, a private limited company incorporated in India, which owns and operates the Docran products. In these Terms, "Docran", "we", "us" and "our" refer to Codran Technologies Private Limited; Docran is a product name and Codran Technologies Private Limited is the contracting entity.

What these Terms cover: browsing the Website, requesting a demo, or sending us an enquiry.
What they do not cover: use of Docran HMS or any other Docran product, which is governed by separate written agreements between Docran and the relevant hospital, and by end-user terms inside the applications themselves.

2. Acceptance

By accessing the Website or submitting any form on it, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Website.

3. Eligibility

You must be at least 18 years of age to submit a form or otherwise interact with the Website beyond passive browsing. If you are submitting on behalf of a healthcare facility or organisation, you confirm that you have the authority to do so. Persons subject to legal disability under Indian law may use the Website only with the consent of their legal guardian. The Website is not directed at children (see Privacy Policy, section 14).

4. Key terms used in these Terms

These Terms: This Terms of Service document, together with the Privacy Policy incorporated by reference.
Website: The Docran marketing website operated by Codran Technologies Private Limited, at its current address and any subdomain expressly covered by these Terms.
Application platform: The Docran hospital management system and the other Docran products. Use of these is governed by separate written agreements between Docran and the relevant healthcare facility, not by these Terms.
Docran, we, us, our: Codran Technologies Private Limited, a healthcare technology company based in Hyderabad, Telangana, India. Docran is the product name.
You, your, user: Any natural or legal person who accesses or uses the Website.
Content: All text, images, graphics, video, software, page layouts, source code, names and arrangements of any of the foregoing that appear on the Website.
Consumer: An individual using the Website for personal, non-commercial purposes, who benefits from the protections of the Consumer Protection Act 2019.
Force majeure: Any event beyond a party's reasonable control: natural disasters, pandemics, government action, network outages, cyber-attacks, denial-of-service events.
Intellectual property: All copyright, trademark, design rights, database rights, trade-secret rights and other intellectual-property rights of any kind.

5. Permitted use

Subject to your compliance with these Terms, Docran grants you a limited, non-exclusive, non-transferable, revocable licence to:

Browse the Website to evaluate Docran's products and services
Submit the demo-request or contact form in good faith
Download or print pages for personal, non-commercial reference, retaining notices
Link to publicly accessible pages from your own site, blog or social channels (no framing)
Reproduce small extracts for fair use under the Copyright Act 1957 (quotation, criticism, review)

6. Prohibited use

You agree not to:

Use the Website in violation of any applicable Indian law or other applicable law
Submit false, misleading, deceptive or fraudulent information through any form
Use automated means (bots, scrapers other than respected search-engine crawlers)
Attempt to circumvent rate limits, bot protection or other security controls
Interfere with the operation of the Website (denial of service, malware, vulnerability exploitation)
Attempt unauthorised access to any system, data or account connected with Docran
Reverse-engineer, except as expressly permitted by applicable law
Submit content that infringes intellectual-property rights, violates privacy, or is defamatory, obscene or harassing
Impersonate any person or entity or misrepresent your affiliation

Violations may result in immediate termination of your access (section 15) and may attract civil or criminal liability under the Information Technology Act 2000 (in particular sections 43, 65 and 66) and the Bharatiya Nyaya Sanhita.

7. Information you submit

Information you submit through forms is processed in accordance with our Privacy Policy. You confirm that any information you submit is accurate to the best of your knowledge and that you have the rights or consents needed to submit it.

Please do not submit sensitive personal information (health records, Aadhaar or PAN numbers, payment-card data) through the Website's forms. They are not designed to receive it. If you do, we will not use it for any purpose and will delete it from the relevant inbox.

8. No medical advice; not telemedicine

The Website provides general information about Docran's products and the services we offer healthcare facilities. Content on the Website does not constitute medical advice, diagnosis or treatment, is not a substitute for professional medical judgement, and does not constitute the practice of telemedicine within the meaning of the Telemedicine Practice Regulations 2020. Always seek the advice of a qualified registered medical practitioner with any questions about a medical condition. Reliance on any information found on the Website is at your own risk.

9. Intellectual property

All content on the Website, including text, graphics, logos, icons, images, software, page layouts, source code, the "Docran" name and stylisations of it, is the property of Docran or its licensors and is protected by Indian and international intellectual-property law, including the Copyright Act 1957, the Trade Marks Act 1999, the Information Technology Act 2000 and, where applicable, the Designs Act 2000. The limited licence in section 5 does not transfer any ownership rights. Unauthorised reproduction, distribution, modification, public display or commercial use of the Website's content is prohibited. Fair-use quotation for criticism, review or news reporting is permitted in accordance with the Copyright Act, with attribution.

10. Third-party links and services

The Website may link to third-party websites or use third-party services to operate (hosting, email delivery and font delivery; see Privacy Policy, section 6). Docran does not control and is not responsible for the content, accuracy, privacy practices or availability of third-party websites or services. A link does not imply endorsement.

11. Availability and changes

We aim to keep the Website available but do not guarantee uninterrupted availability. We may modify, suspend or discontinue all or any part of the Website at any time, with or without notice, including during maintenance, security-incident response, or in response to lawful requests from an authority.

12. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Website is provided on an "as is" and "as available" basis. Docran disclaims all warranties of any kind, whether express, implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from a course of dealing or usage of trade. Docran does not warrant that the Website will be uninterrupted, error-free, secure or free of viruses, or that defects will be corrected. This section does not exclude or limit any warranty or right that cannot be excluded or limited under applicable Indian law, including the Consumer Protection Act 2019.

13. Limitation of liability

To the maximum extent permitted by applicable law, Docran and its officers, directors, employees, agents and licensors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, revenue, data, goodwill or other intangible losses, arising out of or relating to your use of, or inability to use, the Website, whether in contract, tort (including negligence), strict liability or any other legal theory, even if advised of the possibility of such damages.

We do not limit liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; deficiency in service to a consumer that the Consumer Protection Act 2019 prohibits us from limiting; or any other liability that cannot be excluded or limited under applicable Indian law.

Subject to those carve-outs, Docran's total aggregate liability arising out of or relating to these Terms or your use of the Website will not exceed ₹10,000 (Indian Rupees ten thousand).

14. Indemnification

You agree to indemnify, defend and hold harmless Docran from and against any third-party claims, damages, losses, liabilities and reasonable expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms, your misuse of the Website, or your violation of any applicable law or the rights of any third party. Docran will give you reasonable notice of any such claim, sole control of the defence and settlement (provided no settlement prejudices you without your consent), and reasonable cooperation at your expense.

15. Termination of access

We may suspend or terminate your access to the Website, immediately and without prior notice, if we reasonably believe you have breached these Terms, engaged in fraudulent or abusive activity, or are required to do so by law or a competent authority. Sections that by their nature should survive termination, including sections 7, 9, 12, 13, 14, 17, 18 and 22, will survive.

16. Force majeure

Neither party will be liable for any failure or delay in performing obligations under these Terms caused by a force-majeure event. The affected party will use reasonable efforts to mitigate the impact and resume performance promptly.

17. Governing law and dispute resolution

Governing law: these Terms are governed by and construed in accordance with the laws of India, without regard to conflict-of-laws principles.
Jurisdiction: subject to the rights of consumers under the Consumer Protection Act 2019 to approach the appropriate consumer forum, the courts at Hyderabad, Telangana, India have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Website.
Before proceedings: the parties will use reasonable efforts to resolve any dispute informally by writing to legal@docran.in with a description of the dispute; a period of 30 days for informal resolution is recommended before initiating proceedings.

18. Dispute escalation

General enquiries: info@docran.in, or +91 85200 61366.
Legal: legal@docran.in, with a written description of the dispute; we acknowledge within 48 hours.
Grievance Officer (personal data): grievance@docran.in, as described in the Privacy Policy.
Courts or consumer forum: the courts at Hyderabad, or the appropriate consumer forum under the Consumer Protection Act 2019.

19. Jurisdiction-specific notices

India (primary). Indian law applies. Consumers retain their rights under the Consumer Protection Act 2019, including the right to approach the appropriate consumer forum. The Indian Contract Act 1872 governs the formation of these Terms.
EU and EEA consumers. Mandatory consumer-protection provisions of your country of habitual residence may apply notwithstanding the choice of Indian law, and you may have the right to bring proceedings in the courts of that country.
United Kingdom. Mandatory consumer-protection provisions of UK law, including the Consumer Rights Act 2015, may apply notwithstanding the choice of Indian law.

20. Severability, waiver and entire agreement

Severability: if any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force.
Waiver: a failure or delay by Docran in exercising any right or remedy is not a waiver of it; a single or partial exercise does not preclude further exercise.
Assignment: you may not assign these Terms without our prior written consent; Docran may assign them in connection with a merger, acquisition or reorganisation.
Entire agreement: these Terms, together with our Privacy Policy, are the entire agreement between you and Docran concerning the Website and supersede any prior agreements on the same subject.

21. Changes to these Terms

We may update these Terms from time to time. When we make material changes we update the effective date at the top of this page; where a change is significant we may notify you by other reasonable means. Your continued use of the Website after the changes take effect constitutes acceptance of the updated Terms.

22. Contact

Legal: legal@docran.in
General: info@docran.in · +91 85200 61366
Privacy queries: privacy@docran.in
Grievance Officer: grievance@docran.in

Codran Technologies Private Limited, Hyderabad, Telangana, India.